How long will it take for my order to arrive?

Thanks for placing an order and joining Divine Steps. We have partnered with a local professional distribution company based in Watford to manage the dispatch of our orders. All orders placed before 14:00 Monday - Friday will be dispatched the same week. Any orders placed after Friday 14:00 will be dispatched next working week.

Once we have dispatched you can expect a shipping confirmation email. Orders should arrive 1-3 working days after the day of dispatch. We will ensure all orders are dispatched promptly, when shipments are then out in the postal networks they are out of our control.

If you would like to have visibility of your order from start to finish we recommend upgrading to our fully tracked shipping method. 

What happens if I do not collect my parcel?

If your parcel is not collected from delivery, then it will be sent back to our warehouse. If you would then like a refund, we will refund you the amount of your order minus our shipping costs. 

To pick up your order from the post office, you must provide valid proof of identity. If you are unable to collect the package in person, you may delegate another person, who must have with them:

1. a letter of delegation
2. his/her own valid proof of identity
3. a copy of your valid proof of identity.

If the package is not picked up within 10 days, it will be returned to our warehouse. Alternatively, you may contact the courier directly to agree to a second delivery.

Where do you ship my order from?

Our business is based in Watford and we have partnered with a local distribution company. All orders are dispatched from Watford.

When will my order be shipped?

We dispatch all orders the same working week if they are placed before Friday at 14:00. Any orders placed after Friday at 14:00 will be dispatched the next working week. Some orders maybe dispatched on weekends and public holidays but this is not guaranteed.

Can I change my delivery address or cancel my order?

Unfortunately it may not be possible. Due to the speed of our distribution partner an order can packed and dispatched ready for courier collection as quick as 10 minutes later after the order.

We can only cancel orders that have not yet been processed for shipping.

Please check your order care fully and enter the correct address before confirming your order.

My shipment hasn't arrived or it arrived damaged. What should I do?

Please email divinestepsuk@gmail.com and we will get things sorted for you.

I can’t find my return slip. What should I do?

Don’t panic, you didn’t lose anything. We provide the return slips. Drop us an email at divinestepsuk@gmail.com and we’ll help you place your return.

My order never arrived. What do I do?

We are not responsible for lost or stolen orders. But, please do not hesitate to contact us at divinestepsuk@gmail.com, and we would be happy to help and investigate with the carrier.

30-Day money-back Guarantee

We offer a 30-Day Money-Back Guarantee — if you're not completely satisfied. Please contact divinestepsuk@gmail.com in order to initiate return process. God bless.